The client is notified via the system on all aspects of the order process. If you have not received an automated email directly after you have placed an order, you most probably entered an incorrect email address into the system or the email is in your junk – please make contact to discuss.
The typical turn around time on deliveries is 3 business days max – with 80% of orders being delivered the next day.
We will advise on any lengthy delays, over 7 business days before processing the order – as you may wish to cancel.
All projector Lamp orders will be delivered within 3 to 5 business days after order processing – if your location is within built up areas of the state.
If your location falls into the rural sector of Australia then delivery will be 5 to 7 business days.
With nearly all orders, we will provide tracking.
Deliveries are based on product availability. You will be notified via email if a product is unavailable or delayed, in which case you will be given an option of a refund.
We do not ship overseas.
We require a physical address. An authorised signatory needs to be available to sign for and collect the goods. If the delivery address is unattended redelivery attempts may be charged.
We know what courier companies charge for this re delivery and so we will make contact prior to shipment to make sure someone will be home. Most still do not charge to redeliver.
To assist us in processing your order, please also provide your contact phone number.
Goods should be inspected immediately upon arrival. Any damaged or incorrect item(s) must be reported to Audio Visual Masters within 24hrs via email or phone (make sure you leave your contact details).
Any incorrect item(s) received should not be opened. The customer will be charged accordingly if the incorrect item(s) are found to be opened and/or used.
If an item is damaged within transit, most times the white foam protects the hardware, however, get the courier to sign off on the damage and take photos for proof.
If the courier will not sign off on the damage, refuse delivery and make contact with us – as they are going against procedure.
Shipping charges are non-refundable.
If an item is deemed as FREE Shipping, the cost to Audio Visual Masters will be shown to the client and this cost is non-refundable.